Watch this video for the full Garage Hive customer journey.
“ Your Garage Customer Journey can be as effortless as possible with these six Garage Hive features:
- Automatic Reminders
- Online Booking
- Customer Self-check-in
- Online Authorisation
- Online Payment
- Customer Surveys
Garage Hive has these features to assist your customers at each step of their journey when dealing with your business. From being reminded about certain services being due, to them leaving feedback after their visit. Garage Hive covers all of this using automatization to bring convenience to customers whilst focusing on delivering great customer satisfaction.
Look at the process:
- Automated MOT/ Service reminders will be sent to your customers.
- Customer will receive an SMS or email to call you or book online.
- Their online booking will automatically save it on your schedule and the customer will receive a booking confirmation.
- Then they just have to show up on the day and hand you the keys or leave the keys in the self-check-in box if they are in a rush or can only drop off the keys very early morning or night.
- While customers’ vehicle is in your workshop, you can easily communicate with them to get instant feedback on jobs that need to be done.
- The vehicle has gone through servicing and is ready to be collected, customers can pay on the way through a secure online payment link.
- When everything is settled, you can gain insights into your customer experience by prompting an automated customer feedback survey through SMS or email.
Learn more about your customer journey here: https://garagehive.co.uk/features/customer-journey/. Everything you need to know about Garage Hive can be found here https://garagehive.co.uk/ “