Having successfully run automotive businesses for over 40 years, Douglas Rotberg shares observations on what’s changed in the aftersales industry since he started running the world’s largest Roll-Royce & Bentley service department at Jack Barclays in London from 1980. He discusses his views on digital transformation, the consequent shift in consumer behaviour and what independent garages must do to take and keep market share now, and future proof their business. EVs are inevitably the other key to future proofing and Douglas will be exploring the opportunities, challenges and providing some insight into how these might be solved.