auto:resource sat down with the CEO of LKQ Euro Car Parts, Andy Hamilton, to explore the challenges and opportunities being posed by this period of unprecedented change in the UK automotive sector.
In the three-part interview series, Andy offers invaluable insight into the trends that are impacting the aftermarket, and shares his views on how independent workshops can adapt and remain competitive – a must to protect the 350,000 people employed in the independent aftermarket in the UK, and to future-proof the important service they provide to consumers and businesses.
In Part 2, Andy outlines how advancements in the aftermarket sector are not limited to vehicle technologies. He discusses how garages that adopt new solutions to run their operations more effectively can influence their profitability and enhance the customer experience they offer.
The discussion identifies how critical marketing, communications, digital brand and digital visibility are to workshops in retaining existing customers, as well as winning new business in this digital age.
The interview series explores:
Part 1: Developments in the workshop: How advancing technologies are posing big questions for workshops, such as how to adapt, where to invest, and where to start.
Part 2:Wider Business Developments: Advancements in the sector are not limited to vehicle technologies. How businesses adopt new solutions to run their operations more effectively can influence their profitability and enhance the customer experience they offer.
Part 3: Influence of the wider World and looking ahead: Regulatory changes on the horizon have implications for the independent workshop. When combined with the advancing trends of electrification, ADAS and digitalisation, what might our industry look like in the future?
LKQ Euro Car Parts’ ambition is to be a true partner for its customers as the aftermarket evolves and grows, today, tomorrow and in the future.
It’s all about being as easy possible for workshops to do business with, and in turn, helping them to offer a best-in-class, frictionless end-user experience – all while championing their best interests with decision makers.