My Service Trust by PECUVi
At PECUVi, we enable our customers to, create, send and track high quality personalised customer videos. We work with Dealerships, Workshops, Fast fits and Part Suppliers throughout Europe empowering them to send videos instantly to their customer’s pockets all within a few quick and easy steps.
My Service Trust Solution
Our My Service Trust solution is designed exclusively for workshops. We work closely with workshops, enabling them to send high quality videos instantly to their customers as part of a vehicle health check or to highlight urgent/advisory works on the vehicle. This enables workshops to increase work conversions by around 25%, demonstrate trust and transparency and ultimately breakdown technical boundaries with their customers. The full HD video quality also enables the customer to clearly see and understand the issue, leaving them in no doubt that the repair is required, this is all available from as little as £45 +VAT per month.
Here are just some of our features and benefits;
- Breakdown technical boundaries with video, improving work conversion rates
- Create trust and transparency resulting in customer retention and loyalty
- Highlight and quote for any advisory work for upsell opportunities, typically achieve a 15-25% increase in sales
- Provide an end-to-end contactless customer experience supporting government social distancing guidelines
- Create a professional look and feel promoting your brand and premises on every video
- Give customers the confidence to authorise the work knowing it is absolutely required
- Full HD video to enhance the customer viewing experience and highlight the smallest of details on the vehicle
- Enhanced video reporting within the garage dashboard to report on the success of individual technicians, creating healthy competition in the workshop
- Allow customers to instantly authorise work no need to have a ramp occupied for too long
How it works
My Service Trust App – The My Service Trust app is used to record full HD quality personalised videos and enables functionality such as pausing the video to create a seamless recording when moving around and under the vehicle. The app can also be used to add customer and vehicle details.
Workshop Dashboard – The Workshop Dashboard is used to add customer and vehicle details, review the video, add detailed notes and quotes and send the video onto the customer. Features also include being able to track when and how many times a video has been viewed. The dashboard is accessed securely online and customer details can be stored adhering to GDPR obligations.
Branded Landing Page – The Branded Landing Page is where the customer views the video. This is accessed via an SMS or email sent from the dashboard directly to the customer. The Landing Page is branded to your workshop, personalised to the recipient and can include notes and a quote for quick authorisation. Useful open statistics are fed back to the Workshop Dashboard to indicate when the customer has watched it.
At PECUVi we are passionate about our customers and ensuring they get the most out of their video solution. We continually innovate and develop our Workshop solutions, ensuring reliability with 99.9% up time, delivery of the very best quality video and providing dedicated customer support. We also partner with finance companies in order to integrate finance options for those customers who want to pay over a period of time, with no interest.
For those customers who want further integration or bespoke features, we are agile enough to accommodate this and can work with you to ensure video is integrated into your specific environment.
We also work with large groups across Europe and our solution is available in a number of languages, so if you require a white label solution, we can also accommodate this.
For more information please visit www.pecuvi.com