360° Degree Product Images
KYB has the widest range of 360° images in the European aftermarket. All KYB struts and semi struts are available to view in 3D on the KYB website. You can rotate and zoom in on the image and compare to the unit being replaced. This ability to compare in detail helps to ensure the correct part is being chosen for the job, increasing efficiency and reducing returns.
Fitting Videos
KYB’s YouTube channel contains over 130 vehicle specific fitting videos, covering over 132 million vehicles in Europe that are known to have difficulties when fitting suspension components. You can search for specific vehicles here.
KYB Suspension Solutions App – KYB has an App designed to help technicians identify and sell replacement parts for worn suspension components. Once downloaded, there are three options designed to assist at every stage of the job:
- Before the job – If you want to inform a customer that their suspension needs replacing, click “advise customer suspension requires replacing”. Input your customers information, tick the parts that are faulty, the symptoms, add an image and the App will send the motorist a text with a link to a vehicle report specifically for their car for free.
- During the job – Click “I am preparing for a suspension job” and enter either the car make and model, the VIN number or the registration number and you will be shown the KYB part number required and a detailed bulletin for each job. The bulletin includes an illustrated step by step guide to fit the part, as well as the tools required and an estimate for the time needed to complete the job. Should there be a KYB fitting video available, this will also be provided.
- After the job – Once work has been completed, click “I’m replacing the suspension”. This will allow you to send pictures of the work you have carried out to the customer for free.
Technical Bulletins
If a vehicle requires a very specific fitment method, KYB will issue a technical bulletin to explain in detail. These can be found here.
QR Codes
When purchased, some KYB part numbers may have a QR Code with a spanner on the box. Once scanned, this will take the user to a web page, where they can access fitting tips, instructions and videos (if available). Specific part numbers can also be searched for here.
To find out more or to access these support tools, head over to kyb-europe.com/support-zone/.