The last thing you want is to be turning customers away or sending vehicles to other garages because you are unable to provide the right solutions in-house. So how can you ensure that your garage is able to diagnose and resolve issues across the vast range of today’s vehicles and changing technology?
The fault code is just the start
Many tools offer fault code reading, but this is only the start. Making sure the diagnostic tool has the relevant coverage, as well as in-depth descriptions all make the diagnostics process easier. Having the correct tools and information outlined below can ensure a smooth ride during the diagnostics process.
Investigation
- Technical Information – it’s almost impossible to diagnose faults without technical information such as component locations and wiring diagrams
- Test Plans – Prove invaluable in a diagnostic process, knowing what the results should be make it easy to measure and pinpoint the problem
- Technical Support – It’s inevitable that in some cases you will find yourself stuck, this is where technical support comes in, someone to talk through the fault and tests with you
Verification
- Once you have gone through the investigation process, identified the problem and corrected the issue you need to verify that the fault has been fixed?
Fix
- The systems check out and the fault has been fixed