One such change we can all make right now is to utilise already proven and available technology in the market to protect our business, our people and our customers. Personalised customer video is a readily available media that can be quickly and easily implemented today! To help make your customers feel safe, whilst also creating safer internal processes for you and your employees. Removing any and all unnecessary risk.
PECUVi has recently integrated with leading finance provider Payment Assist, enabling customers to now access contactless 0% finance in less than 3 minutes following receipt and review of the video. Its benefits are helping those users continue to do business as normal, despite social distancing restrictions, whilst at the same time protecting customers from potentially unexpected and expensive repair bills.
Here’s just a few ways in which our integrated solution can help in these unprecedented and trying times;
Safeguarding the Customer – Video allows you to send clear and concise evidence of any work required; urgent or advisory, direct to your customers’ pockets, making it easy for them to see and authorise the work without the need to be physically stood under their vehicle and within touching distance of your technicians. The contactless finance option means customers can also discreetly and quickly apply for 0% finance at their convenience. This is particularly attractive with recent customer surveys suggesting 47% of UK drivers worry about having to pay for unexpected car repairs and 67% of UK adults saying they would be unable to fund a £500 unexpected bill without resorting to some form of borrowing.
Safeguarding your Employees – The solution also allows you, as the business owner, to implement safeguarding measures within your own workshop. Once your technician has created and uploaded a video, you can then watch it remotely! This removes the need to be face-to-face under the vehicle with your technician as they can explain the issues through video, helping you both maintain a safe working distance. It also prevents the chance of any customers inadvertently passing on the virus to your technicians, resulting in a minimum 10 day absence of your key people. The same applies to the often embarrassing conversation of finance as customers are able to apply directly themselves from the customer video landing page. The Garage receives payment within 5 working days with no charge back.
Flexibility, comfort and choice for your customers – As more of us either choose to or are forced to self-isolate, we will become more reliant on our car as our ‘safe space’ for travel as we avoid the risks associated with public transport. Our solution enables contactless, remote servicing by creating a direct line of detailed, visual communication and payment options with the customer. Video also allows you to demonstrate the level of hygiene measures taken to sanitise vehicles after servicing in preparation for customer collection/drop off. All of which removes the need for the customer to leave their own home!
Future proofing your business – We are in the middle of a challenging Winter period on the back of an already disruptive Spring/Summer, it is therefore necessary to do all that you can to make your business safe, accessible and open for business. As the purse strings will inevitably tighten (32% of UK motorists have already put off having their car serviced due to financial difficulties), it is important to give your customers confidence that only work that really needs carrying out is being done and that attractive finance options are available. Our integrated solution does this and also helps to enhance your overall customer service experience, creating loyalty and trust at a time when the customer needs and values it most. Once the crisis is over, you will be remembered for the actions you took!
If you’d like to know more or to arrange a demo, please visit https://www.pecuvi.com/integration/